Question 1

What services are available at reception?

Accepted Answer

The reception desk is open 24/7.

Elisabeth and her team offer a personalised welcome and a range of services, including taxi bookings and a printing service (prices available on site).

Room availability

	Check-in time: after 2.00 pm
	Check-out time: before 11.00 am

For early check-ins or late check-outs, please do not hesitate to contact reception.

Question 2

What will you find in the hotel lounge?

Accepted Answer

Enjoy our lounge area with sofas and armchairs in which to relax.

Question 3

What type of breakfast does the hotel offer?

Accepted Answer

Our breakfast buffet offers a wide selection of sweet and savoury items, including homemade treats (pudding, cake) and local produce such as honey from Rucher de Guillaume, a beekeeper based in Le Bouscat.

Times:

	Monday to Friday: from 6.00 am to 9.00 am
	Weekends and bank holidays: from 6.00 am to 10.30 am

Question 4

Parking: where can we park?

Accepted Answer

The hotel has a secure, free car park with 45 spaces, as well as 3 spaces for motorbikes and spaces specifically for coaches.

Electric charging points are also available (&euro;10 per charge).

Question 5

Are e-bikes available for hire at the hotel?

Accepted Answer

Explore Bordeaux and its surroundings in an eco-friendly, convenient way with our electric bike hire service. Ideal for getting to the city centre or exploring the region&rsquo;s cycle paths.

Question 6

Does the hotel have a bicycle storage facility?

Accepted Answer

Planning to bring your own bicycle? We provide free, secure bicycle storage so you can park your bicycle with complete peace of mind.

Question 7

Is the Wi-Fi free?

Accepted Answer

Stay connected throughout your stay with our free high-speed Wi-Fi, available throughout the hotel.

Question 8

Can we ask for a cot on site?

Accepted Answer

Travel with your family with ease: we provide a cot free of charge on request (subject to availability).

Question 9

Are pets allowed?

Accepted Answer

Your four-legged friend is welcome at the hotel.

Question 10

Is there a luggage storage service?

Accepted Answer

Leave your luggage safely in our free luggage storage facility, available on the day you check in and when you check out.

Question 11

How much is the tourist tax?

Accepted Answer

Compulsory tourist tax of &euro;2.45 per person per night is to be paid on site (free for under-18s)

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