General terms and conditions of sale

These general terms and conditions of sale (hereinafter, the "General Terms and Conditions") define the contractual relations between any non-professional user (hereinafter, the "Customer") of the Hotel HÔTEL DU PHARE (hereinafter, the "Hotel") and its www.hoteldupharemerignac.com website (hereinafter, the "Site"), operated by the company SAS Société Hôtelière de la Rocade, registered with the Bordeaux Trade and Companies Register under number 332 106 616, whose registered office is located at 3 Rue des Châtaigniers 33700 Mérignac, identified under the SIRET number 332 106 616 00029 and the intra-community VAT number FR74332106616 (hereinafter, the "Service Provider"). These General Terms and Conditions apply to all the services offered by the Hotel, from the booking to the Customer's departure, as well as to the conditions applicable to any reservation made through the booking services available on the Hotel's Website.

The Service Provider reserves the right to modify, in whole or in part, the General Terms and Conditions at any time. In this case, the new version of the General Terms and Conditions will be available on the Site with its effective date. The applicable conditions will be those in force on the date of validation of the Client's booking.

The Client declares that he/she has read the General Terms and Conditions, the prior acceptance of which is mandatory before the validation of any reservation (by ticking the box provided for this purpose before the validation of the reservation). Any validated reservation entails the express and complete acceptance of the General Terms and Conditions and the waiver of the right to invoke its own conditions of purchase or other conditions. When the booking is made on the Hotel's Website, the Customer declares that they have read the General Terms and Conditions.

The client declares that he or she has full legal capacity to enter into these general terms and conditions.

The Client declares that he is acting for personal purposes that do not fall within the scope of his commercial, industrial, artisanal, liberal or agricultural activity and that he has the full legal capacity to commit himself to these General Terms and Conditions.

The Customer declares that he/she is responsible for the use of the Hotel's Website booking website, both in his/her own name and on behalf of third parties, in particular minors. In this regard, the Client guarantees the veracity and accuracy of the information provided, both by himself and by the minors in his care at the time of booking.

The Client has the option of saving and editing these general terms and conditions using the standard functionalities of their browser or computer.

The General Terms and Conditions apply to any booking made directly with the Service Provider or via the Internet via the booking services of the Hotel's Website. The General Terms and Conditions apply to all the services offered by the Hotel. The registration of the reservation and the sending of the confirmation will constitute proof of the transaction and acceptance of the operations carried out.

A) The customer chooses the services offered by the Service Provider and presented on the Hotel's Website according to their needs.

B) The customer acknowledges that they have read the nature, destination and booking methods of the services available on the Hotel's Website and that they have requested and obtained the necessary and/or additional information to make their reservation in full knowledge of the facts.

C) The customer may book on the website, on an individual basis, and for their personal needs, a maximum number of eight (5) rooms per reservation. For bookings concerning business groups, meetings, seminars, etc., it is necessary to contact the sales department by email to the General Group Conditions section available on the www.hoteldupharemerignac.com website and these group booking requests should be sent by email to: contact@hoteldupharemerignac.com

D) The customer is solely responsible for his choice of services and their suitability for his needs, so that the Hotel cannot be held liable in this regard.

E) The booking is deemed accepted by the customer at the end of the booking process.

F) The contract is deemed to have been formed as soon as a booking number has been assigned by the Service Provider to the Client, and communicated at the time of confirmation of the booking, by any means of communication (telephone, email, post, etc.).
 

The reservation of the services offered by the Hotel can be made by telephone at the following number: + 33 (05)56 47 89 50,
By email: contact@hoteldupharemerignac.com 
Or online via the website www.hoteldupharemerignac.com

A) The reservation is deemed to have been made upon receipt of the booking confirmation or booking request or upon online prepayment by credit card.

B) The customer undertakes, prior to any booking, to complete the information requested on the voucher or the booking request.

C) The customer attests to the truthfulness and correctness of the information provided.

D) The booking procedure includes the following steps:

• Step 1: Choice of room and rate;
• step 2: selection, if applicable, of one or more additional services;
• Step 3: verification of the details of the reservation, its total price, the applicable conditions of sale and any adjustment of the choice (room, rate, additional service), in the case of online reservation only;
• Step 4: Fill in the customer's contact details;
• Step 5: Entering the bank card in the event of a guarantee or prepayment request;
• Step 6: consultation and acceptance of the general terms and conditions of sale and the terms and conditions of sale of the reserved rate before the validation of the reservation;
• Step 7: Validation of the reservation by the customer.

A written confirmation of the booking will be communicated to the Client as soon as possible, and at the latest within 24 hours of the booking, by any means of communication. This confirmation will include the essential elements of the reservation, such as the type of room booked, the number of nights, the price and the expected date of availability, as well as any other services that have been included by the Customer in their reservation request.

It is expressly agreed that, unless a manifest error is proven by the Client, the data stored in the Service Provider's information system, on computer or electronic media, have probative value concerning the bookings made by the Client. Consequently, these data may be produced as evidence in any contentious or other proceedings, and will be admissible, valid and enforceable between the parties in the same way, under the same conditions and with the same probative value as any document that is drawn up, received or kept in writing.

This article does not apply to cases of force majeure.

A) The customer is reminded, in accordance with Article L. 221-28 of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code.

B) The terms and conditions of sale of the reserved rate specify the terms and conditions for cancelling and/or modifying the reservation. The cancellation conditions are set according to the rate booked.

B.1) For flexible pricing: Cancellation free of charge until 15:00 the day before the scheduled arrival. Beyond this limit, the cancellation fees corresponding to the entire stay will be charged and charged to the credit card provided as a guarantee.

B.2) For non-changeable, non-cancellable and non-refundable fares: Cancellation and/or modification of a reservation on a restricted fare is not possible. The stay is due in full, no refund will be made.

B.3) No-Show: In the event of a no-show on a flexible reservation, without information being sent to the hotel, the first night of the scheduled stay is due and will be charged to the credit card indicated as a guarantee or will be invoiced to the booker of the stay. In the event of a no-show on a non-cancellable, non-modifiable, non-refundable reservation, the entire planned stay is due and will be charged to the credit card indicated as a guarantee or will be invoiced to the booker of the stay.

C) When the conditions of sale of the reserved rate allow it, the cancellation or modification of the reservation can be made directly to the service provider by contacting + 33 (0) 5 56 47 89 50, or by email: contact@hoteldupharemerignac.com
To do this, the customer must specify the dates of the stay and the reservation number. The refund will be made within a maximum of 30 days at the end of the month. The refund amount will be the amount of the stay minus the booking fee and/or cancellation fee.

D) In the event of interruption of the stay due to the customer, the entire agreed price will be collected.

E) All bookings are nominative and may not be transferred to a third party under any circumstances, whether free of charge or for a fee or for commercial purposes.
 

A) The reception is open 24 hours a day, 7 days a week. Unless expressly stated otherwise, the Guest may arrive at the Hotel from 14:00 on the first day of their reservation and must leave the room by 11:00 on the day of the end of their reservation. Otherwise, he will be charged for an additional night.

B) In accordance with the regulations in force, the foreign customer will be required, upon arrival at the hotel, to fill in a police form and present a valid identity document.

C) The service provider takes in pets such as dogs or cats, as long as they are kept on a leash or in a cage in the common areas of the establishment. An extra charge per pet, per day will be required.

D) The guest accepts and undertakes to use the room in a respectful and reasonable manner. Also, any behaviour contrary to good morals and public order will lead the hotelier to ask the customer to leave the establishment without any compensation and or without any refund if a payment has already been made. In the event that no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.

E) The service provider has internal rules for the client. The customer accepts and undertakes to comply with the said rules. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the hotelier will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a payment has already been made.

F) The Guest is responsible for all damage caused by him (himself or one of the people for whom he has booked a stay in the Hotel, as well as the damage caused by a pet staying in the room), and undertakes, in the event of damage to the premises made available to him, to bear the cost of restoring the said premises.

G) The service provider offers free WIFI access allowing customers to connect to the internet. The customer undertakes to ensure that the computer resources made available to him by the hotel are not used in any way for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or by related rights, such as texts, images, photographs, etc. musical works, audiovisual works, software and video games, without the authorisation of the holders of the rights provided for in Books I and II of the Intellectual Property Code when such authorisation is required. The customer is also required to comply with the security policy of the hotel's internet service provider, including the rules for the use of security means implemented in order to prevent the illicit use of computer resources and to refrain from any act that undermines the effectiveness of these means.

A) The photographs presented on the Site are for information purposes only. Although every effort is made to ensure that the photographs, graphics and texts used to illustrate the hotels presented give as accurate an overview as possible of the accommodation services offered, variations may occur, for example due to changes in furniture or possible renovations.

B) The service provider cannot be held liable for the non-performance or poor execution of the reservation in the event of force majeure, due to the third party, unforeseeable and insurmountable, due to the customer, in particular the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the holder's bank.

C) Any booking or payment that is irregular, inoperative, incomplete or fraudulent for any reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the customer. 

Complaints relating to the non-performance or poor performance of hotel services must, in order to facilitate their processing, be brought to the attention of the service provider within eight days after the date of departure from the hotel directly to the hotel in writing by email: contact@hoteldupharemerignac.com or by post to HÔTEL DU PHARE – 3 Rue Des Châtaigniers 33700 Mérignac

A) The prices for the booking of the services are indicated before and at the time of booking.

B) The prices indicated are per room for the number of person(s) and the date selected.

C) Prices are confirmed to the customer in euros and amount including VAT and are only valid for the duration indicated on the Site or on the Mobile Services.

D) Unless otherwise stated on the Site, additional services (breakfast, half board, full board, etc.) are not included in the price.

E) The tourist tax, presented on the rates page, is to be paid directly on site to the hotel unless there is a prior arrangement confirmed with the hotel.

F) Prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically reflected in the prices indicated on the date of invoice.

G) Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.

H) Some promotional offers available on the internet are sold exclusively on the internet, i.e. only remotely and under no circumstances at the hotel reception. 

A) The customer communicates his bank details as a guarantee of the reservation, except under special conditions or rates, by credit or private credit card (Visa, Mastercard, American Express). This guarantee covers any total or partial cancellation, no-show and damage noted by the Hotel during the customer's stay or after departure, whether by the customer or by any of the persons for whom the reservation was made and guaranteed on the credit card provided. This guarantee also applies to damage caused by a pet in the room during the stay, as well as to minibar consumption not declared at the time of departure. For verification and security purposes, the hotel is authorized to use the available pre-authorization feature for debiting credit cards. The customer must present themselves at the hotel with the credit card that allowed them to guarantee the reservation or to make the prepayment. The service provider may also ask the customer to present an identity document for the purpose of preventing credit card fraud.

B) Payment is debited at the hotel during the stay, except in the case of special conditions or rates where payment is debited at the time of booking (online prepayment on certain rates). This prepayment is qualified as a deposit. In the case of a non-prepaid online rate, the hotel may ask the guest, upon arrival, for a security deposit or an authorisation to charge the credit card, in order to guarantee the payment of the sums corresponding to the services consumed on site. 

The Client acknowledges and accepts that the Service Provider, as data controller, collects and processes the personal data necessary for the purposes of managing bookings and customers, for the purposes of invoicing and payments and to carry out its commercial actions and satisfaction surveys. The processing of information communicated through the Site meets the legal requirements for the protection of personal data, and the information system used ensures optimal protection of this data. The Client has, in accordance with the national and European regulations in force, a right of access, rectification and deletion of personal data concerning him or her and may object to the processing of his or her data.

The Site uses cookies. The cookie is a computer file, stored on the hard drive of the Client's microcomputer. Its purpose is to indicate a previous visit by the Customer to the Hotel's Website. Cookies are only used by the Service Provider for the purpose of personalising the service offered to the Client. The Client retains the possibility of refusing cookies by configuring their Internet browser. He then loses the possibility of personalizing the service provided to him by the Service Provider via the Site.

To exercise these rights, the Customer must contact the Hotel, by post or email, at the following address:
HÔTEL DU PHARE
3 Rue des Châtaigniers
33700 Mérignac, FRANCEE-mail: contact@hoteldupharemerignac.com
Site: www.hoteldupharemerignac.com

The Customer is also informed of his right, pursuant to Article L.223-2 of the Consumer Code, to register on the list of opposition to telephone canvassing at when his telephone number was collected. 
 

In the event of an exceptional event or the impossibility of making the reserved room available to the customer or in the event of force majeure, the service provider reserves the right to have the customer accommodated in whole or in part in a hotel of equivalent category, for services of the same nature and subject to the Customer's prior agreement. Any additional cost of the room, transport between the two hotels and a phone call remain the responsibility of the hotel, which has moved to another establishment.

A) Force majeure means any event external to the parties that is both unforeseeable, insurmountable and external to the parties and which prevents either the client or the service provider from fulfilling all or part of the obligations provided for in the contract. Cases of force majeure or fortuitous events are those usually recognized by the case law of the French Courts and Tribunals. (Flight or train cancellation is not considered a case of force majeure).

B) Each party shall not be liable to the other party for any failure to perform its obligations as a result of a force majeure event. It is expressly agreed that force majeure suspends the performance of the parties' reciprocal obligations and that each party bears the burden of the resulting costs. 

The service provider guarantees the consumer effective and free recourse to a consumer mediation system (Art. L.612-1 of the Consumer Code). After having referred the matter to the administrative department of HÔTEL DU PHARE and in the absence of a satisfactory response within 3 months, the customer may refer the matter to the Tourism and Travel Mediator, whose contact details are given below:Postal address: 11 place Dauphine 75001 Paris www.mediateurseuropeens.org

Bloctel is a French public service that aims to put an end to abusive canvassing. Consumers who do not wish to be the subject of commercial prospecting by telephone can register free of charge on a list of opposition to telephone canvassing. For more information: https://www.bloctel.gouv.fr/accueil